Resources

The latest insights, news and updates from MavenAGI.

Featured News

Aug 19, 2026

Give your Human Agents superpowers: Maven Copilot's latest update

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MavenAGI's State of AI in CX 2026 report cover: AI adoption is nearly universal but resolution isn't.
Jul 16, 2026

The State of AI in CX in 2026: Adoption Is Nearly Universal. Resolution Isn't.

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MavenAGI Charters feature UI showing active system charters for price objection, upgrades, and analytics.
Sam Granat
Jul 14, 2026

Resolution is only the starting point. The next move for AI in customer service is how you drive the journey.

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Maven AGI infographic contrasting a vendor's reported 60% automation rate with the real 45% actual resolution rate, illustrating deflection vs. resolution.
Jun 29, 2026

Deflection vs. Resolution: The Metric That Decides Whether AI Customer Service Works

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Thought Leadership

All Thought Leadership
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Aug 10, 2026

What Is Agentic AI in Customer Service?

Nearly every service team is doing something with AI right now, but far fewer can tell you exactly what agentic means.

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Jul 30, 2026

The 12-to-18-Month AI Timeline Is a Procurement Artifact

The long timeline is not a property of the technology. It exists because three workstreams get run one after another instead of at the same time.

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Jul 29, 2026

How to Pre-Stage Compliance Review for an Enterprise AI Agent

A vendor who can't meet a hard regulatory requirement should exit in week one. These six questions are easy enough to ask on a first call.

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Comparison matrix scoring AI agent vendors across 10 criteria like Resolution Rate, Governance, and Pricing Alignment.
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Jul 1, 2026

How to Evaluate AI Agents for Enterprise Customer Service

A vendor-neutral framework for how to evaluate AI customer service platforms, built around the questions that separate production-ready vendors from the ones that only demo well.

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Product News

All Product News
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Aug 25, 2026

Charters Gets a Shortcut and a Safeguard

Two updates make building Agents faster and safer: Charter Templates and Strict Return Charters.

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Aug 12, 2026

The Channel Most Enterprises Still Haven't Automated: Voice

Enterprise voice AI lags due to latency and compliance. Learn how single-model voice-to-voice architectures solve these challenges for scalable, effective support.

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MavenAGI 'Meet Segments' product series announcement — the gate that decides what your agent already knows.
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Jul 6, 2026

Meet Segments: The Definitions That Decide What Your AI Agent Already Knows

Your customers never see a segment. They feel it in every answer that lands right. Here's the layer that was set before the agent said a word.

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Maven AGI's Intelligent Fields feature extracts churn risk data with confidence score 0.91 from a live customer support transcript.
Sam Granat
Apr 30, 2026

Intelligent Fields

Most support data sits unused in ticket transcripts. Intelligent Fields gives every conversation a structured, searchable record.

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Company News

All Company News
Maven AGI's six G2 Spring 2026 badges: five High Performer awards and one Best Meets Requirements for Mid-Market AI Customer Support.
Company news
Apr 2, 2026

Six G2 Badges, One Signal: Customers Trust What Maven AGI Delivers

Maven AGI earned six new G2 badges in the Spring 2026 reports — High Performer in five categories and the sole Best Meets Requirements winner for Mid-Market AI Customer Support Agents.

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A hybrid AI-plus-human model leads to successful CX, while AI-only or human-only approaches result in friction.
Company news
Jan 21, 2026

What Klarna's AI Reversal Teaches Us About the Future of Customer Experience

By Jonathan Corbin, CEO & Co-Founder of Maven AGI

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Maven.Voice real-time Voice AI platform logo alongside a sound waveform with industry-use-case icons.
Company news
Nov 3, 2025

Maven AGI Appoints Mike Donohue as Chief Revenue Officer

Former PayPal, Square, and Gupshup executive to lead global go-to-market strategy as AI agent platform scales

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Company news
Oct 27, 2025

Maven AGI launches automated customer support agents powered by OpenAI

Maven AGI is a new software company for the AI era. They recently launched an AI customer service agent, built on the flexibility of GPT-4, which a number of companies like Tripadvisor, Clickup and Rho are already using to save time and better serve their customers.

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