Resources

Klarna Reversal Two Years Later

The headline number was containment: how many customer conversations the AI absorbed before they reached a human. What you should measure instead.

AI Proof Gap Governance Revenue Grant Thornton 2026

Among organizations still piloting AI, only 7% are very confident they could pass an independent governance audit in 90 days.

Your AI Answers Questions. An AI Agent Resolves Problems.

The real difference between conversational AI and agentic AI in customer support, and why the performance gap isn't subtle.

Getting Ahead of AI-Powered Threats Before the Window Closes

Project Glasswing is a starting point, not a finish line. No single organization, not even Anthropic, can solve the AI cybersecurity challenge alone.

Introducing Agent Capabilities: A Faster, Simpler Way to Extend What Your Agent Can Do

Agent Capabilities is a self-serve build environment inside Agent Designer.

Security and governance at Maven

Why enterprise AI adoption requires security architecture, not add-ons

Bring AI Agent Assistance Directly Into ServiceNow

Scaling Asset & Wealth Management Customer Journeys with Agent Maven - Highlights from BNY’s AI Demo Day

Six G2 Badges, One Signal: Customers Trust What Maven AGI Delivers

Maven AGI earned six new G2 badges in the Spring 2026 reports — High Performer in five categories and the sole Best Meets Requirements winner for Mid-Market AI Customer Support Agents.

What Klarna's AI Reversal Teaches Us About the Future of Customer Experience

By Jonathan Corbin, CEO & Co-Founder of Maven AGI

Maven AGI Appoints Mike Donohue as Chief Revenue Officer

Former PayPal, Square, and Gupshup executive to lead global go-to-market strategy as AI agent platform scales

Maven AGI launches automated customer support agents powered by OpenAI

Maven AGI is a new software company for the AI era. They recently launched an AI customer service agent, built on the flexibility of GPT-4, which a number of companies like Tripadvisor, Clickup and Rho are already using to save time and better serve their customers.