Resources

The latest insights, news and updates from MavenAGI.

Featured News

Jun 29, 2026

Deflection vs. Resolution: The Metric That Decides Whether AI Customer Service Works

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Jun 18, 2026

The Most Credible Proof in AI Customer Service Isn't a Vendor Claim

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Mar 31, 2026

What’s Changed One Year Since Gartner’s “80% AI Resolution” Prediction That Rattled the Industry?

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Feb 26, 2026

The Agentic List 2026: What Got Us There

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Thought Leadership

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Jul 1, 2026

How to Evaluate AI Agents for Enterprise Customer Service

A vendor-neutral framework for how to evaluate AI customer service platforms, built around the questions that separate production-ready vendors from the ones that only demo well.

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Lakshminarayana Ganti
Jun 3, 2026

Governance as a Competitive Advantage

Independent validation is the key to trustworthy enterprise AI.

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May 19, 2026

Gartner CX Tech Spend Resolution Gap

How the gap between spending and resolution is reshaping enterprise AI strategy

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Apr 28, 2026

AI Support Pilots to Production Gap

Most AI customer service pilots look good in demos and stall in deployment. Here's what the data says about the gap.

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Product News

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Jul 6, 2026

Meet Segments: The Definitions That Decide What Your AI Agent Already Knows

Your customers never see a segment. They feel it in every answer that lands right. Here's the layer that was set before the agent said a word.

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Sam Granat
Apr 30, 2026

Intelligent Fields

Most support data sits unused in ticket transcripts. Intelligent Fields gives every conversation a structured, searchable record.

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Sam Granat
Mar 18, 2026

Introducing Agent Capabilities: A Faster, Simpler Way to Extend What Your Agent Can Do

Agent Capabilities is a self-serve build environment inside Agent Designer.

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Lakshminarayana Ganti
Feb 17, 2026

Security and governance at Maven

Why enterprise AI adoption requires security architecture, not add-ons

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Company News

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Company news
Apr 2, 2026

Six G2 Badges, One Signal: Customers Trust What Maven AGI Delivers

Maven AGI earned six new G2 badges in the Spring 2026 reports — High Performer in five categories and the sole Best Meets Requirements winner for Mid-Market AI Customer Support Agents.

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Company news
Jan 21, 2026

What Klarna's AI Reversal Teaches Us About the Future of Customer Experience

By Jonathan Corbin, CEO & Co-Founder of Maven AGI

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Company news
Nov 3, 2025

Maven AGI Appoints Mike Donohue as Chief Revenue Officer

Former PayPal, Square, and Gupshup executive to lead global go-to-market strategy as AI agent platform scales

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Company news
Oct 27, 2025

Maven AGI launches automated customer support agents powered by OpenAI

Maven AGI is a new software company for the AI era. They recently launched an AI customer service agent, built on the flexibility of GPT-4, which a number of companies like Tripadvisor, Clickup and Rho are already using to save time and better serve their customers.

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